When it comes to BPO we have vast experience in transitioning IT and other back office processes to low cost countries (LCCs), such as India, China, Mexico, and Pakistan.
BPO remains a very popular option for businesses striving greater efficiencies. Whilst the financial benefits can be very enticing there are major challenges and risks, which can result in significant operational disruptions and financial losses. When it comes to IT - offshoring of application development, service desk support and remote IT service management continue to be popular. Other back office processes that are popular for off-shoring include finance, HR, and administrative work.
We have vast experience in delivering value for our clients through successful outsourcing projects for a wide portfolio of IT and business services. We work with our clients to overcome the challenges. Our range of services include business case development, RFP process, supplier assessments and selection, commercial negotiations, SLAs and conformance, KPIs and management of the transition. We have a good understanding of the regulatory and cultural challenges for the key outsourcing markets (India, China, Mexico, and Pakistan) and know the key suppliers – their strengths and weaknesses.